Preparing For Your Online Class
Getting Set up:
All classes take place on Zoom. To participate in class you will need an electronic device (smartphone, tablet. laptop, computer, television with internet access).
New to Zoom?
We recommend testing your Dance Studio Pro login at least 1 hour before your class start time. If you can not locate your Dance Studio Pro login details email email@example.com or text: (646) 617-9376.
If you are having login trouble and your class has already started be sure to email firstname.lastname@example.org or text us. If we can not assist you or class has reached the halfway mark we will email you to confirm moving your child to the following week.
Be sure to place your electronic device in a room where the internet connection is strong. Your child’s class experience can be greatly affected by your internet connection.
We take privacy very seriously. To protect our students:
- we use a secure waiting room
- all attendees must preregister
- attendees are admitted to the classroom by the instructor
- our classes are accessible using a hidden link. This reduces the chances of someone redistributing the Zoom link/ password.
Tips for a successful Online experience:
Getting Set Up:
- Your confirmation email should include a link to Zoom. You can join the class using a web browser or the Zoom app. download the Zoom app.
- Decide whether your using a smart phone, laptop, or computer. If you screencast to a t.v. be sure your microphone and camera are still nearby.
- Be sure to share your microphone and camera so Rae can see you and hear you (not required for free reading time, but recommended for the interactive portion of the reading group).
If your child has signs of illness now, it is better to cancel at least 15 minutes before class. Just email or text Rae. You can always reschedule for when you child is feeling better.
Email: email@example.com or text Rae directly at (646) 617-9376
Frequently Asked Questions
WHAT EQUIPMENT DO I NEED?
Classes are taught through Zoom. You do not need to download the Zoom app to attend. You may use a computer, table, laptop, or smartphone. If you prefer to simply call in, know that the instructor cannot see you.
DO I HAVE TO SHARE MY CAMERA?
Sharing your camera is necessary for all movement classes and most group classes. All students must do a verbal/ visual check in at the start of class. If your kiddo is shy or your family has other reasons for not wishing to share your camera please carefully review our studio policies prior to registration.
If your child is concerned about other students “seeing” them contact us to discuss.
DO YOU OFFER REFUNDS?
We understand that restrictions on movement has impacted many families differently. Our class sizes are small to allow for improved student teacher and peer to peer communication. By booking a class or appointment, we are turning away other interested parties.
We are unable to provide refunds, but will work with you to renegotiate services provided should a significant change in financial ability or physical health impact your child’s ability to continue with programming.
CAN WE RESCHEDULE OUR CLASS?
Understandably your availability may change. If you need to reschedule please provide as much notice as possible. If it is at least 24 hours before you class is scheduled to start you will be able to reschedule using the parent portal. For less than 24 hours email firstname.lastname@example.org
WHAT IF THE CLASS ISN’T WHAT I EXPECTED?
We work hard to provide clear class descriptions. If you are registered for the same class more than once and your child does not enjoy the class contact us. We will transfer your child to a class that is more suitable. Email email@example.com
DO I HAVE TO PAY PER CHILD?
Yes because class size is small we do ask that you pay per child. If you have more than 2 children participating, email us for a discount.
DO YOU OFFER PRIVATE LESSONS ?
WHAT IF WE NEED TO CANCEL?
Reschedule request may be made no less than 24 hour before the scheduled start time. For a class credit.
If you are experiencing a health emergency that prohibits providing advanced notice, please contact us to discuss.
If you wish to cancel a class, you must provide at least 24 hours notice to receive a class credit to your account. We do not issue refunds. Be sure to check your time zone.
MY COMPUTER CRASHED! WHAT DO I DO?
Tech Issues- Your internet may crash or the dreaded Microsoft Updates may take over. We get it, just email us at firstname.lastname@example.org to have a class credit applied to your account. Your class credit must be used within 30 days of the original class date.
WE HAVE SHARED CUSTODY. CAN WE STILL JOIN?
We are happy to help your family select a class package that works with your needs. Contact us at email@example.com